Refund policy

Refund Policy

As each UNQUIET piece is handmade, and most are one of a kind, we don't accept returns for change of mind.

Please inspect your order upon reception and contact us at unquietbags@gmail.com immediately if the item arrives damaged, defective, or if you receive the wrong item, with photos of the issue, so we can evaluate and make it right.

Because many pieces are one of a kind, an identical replacement usually isn't possible. In most cases we'll offer a repair or a credit voucher. For major issues, a refund may apply in line with the Australian Consumer Law.

We do not offer refunds for custom or made-to-order pieces once production has begun, unless the item arrives damaged or faulty.